FAQ

Can you talk about payment, What is your procedure?
After we receive your request, we check the availabilities at the hotels and on the transportation vehicles. If all requested services are available for the requested dates, we send our Credit Card payment form to you. If you book a daily Istanbul or Ephesus tour, you may also pay after your tour to your tour guide by credit card or in cash. We gladly accept Visa and Master cards.
Well, how do I recognize you at the airport/port/meeting point?
A member of our company will be waiting outside the exit door. He/she will be holding a sign with your name on it. We also inform you about our contact numbers before your tour in case any problem.
What about travel insurance? Does your company provide them?
Yes, we provide travel insurance for our guests from Tursab (The Association of Turkish Travel Agencies) that covers all persons. Please note that travel insurances are divided into 2 group in Turkey such as with or without accommodation. If you book a tour including accommodation, you and your group receives travel insurances from Tursab. If you book a daily tour of Istanbul, you and your group will receive vehicle travel insurance per seat.
Am I traveling with a group on the tours?
We provide both "Private" and "Regular" tours of Cappadocia. If you prefer booking a "Fully Private Tour / Vacation Package" then all the services will be based on private arrangements, so you will have a private vehicle (Mercedes Sprinter / Vito, Volkswagen Volt, Bus) and a professional licensed private tour guide in your preferred language. All transfers that are mentioned in your itinerary will be done by private vehicles. No other parties will join your tour unless you ask for it. Whereas, if you prefer booking a "Regular Tour / Vacation Package" then this offer will be based on regular services. You will be accompanying by other tour participants since the tours are Seat –in –Coach tour. The transfers from/to airport and hotel will be by shuttle service except the transfers from/to your hotel in Istanbul and the Istanbul Airport - it will be by "private vehicle".
We have large groups and your prices do not cover this. Are you open to discuss for new pricing?
You are always welcome to request new pricing schema for your groups and we are always open to provide them to you.
Hot Air Balloon - Where do we fly?
We may change our take-off site everyday according to wind speed and direction that we can view you the most charming valleys and hills of Cappadocia.
Hot Air Balloon - How do we get back to the hotel?
The balloon is followed by a chase vehicle and the crew. They are in constant contact with the balloon pilot by radio and should be at the landing site at the same time as the balloon. Once the balloon is packed away (and the ceremonies are complete) the shuttle will take you back to your hotel.
Hot Air Balloon - What Instruments Do Balloons Use?
An altimeter to indicate altitude, a variometer showing its rate of climb or decent, a compass to show directions, the fabric is at the top of the balloon. Each propane tank has a fuel gauge and the burner has a fuel pressure gauge.
Hot Air Balloon - How Are Balloon Pilots Licensed?
Balloons are registered like any other aircraft and are subject to regular airworthiness checks. The CAA will not allow a balloon to be certified as airworthy unless these inspections and checks are done by authorized maintenance personnel and certified by them. All pilots are licensed by the CAA and have to pass regular flight checks.
Hot Air Balloon - How High do Balloons Fly?
Most balloonists enjoy low level flight. The typical balloon flight would be anywhere from tree level to about 900 meters (3000 feet) above the ground. For Cappadocia Balloon flights, it is not really necessary climbing to high altitudes. For a short time, its good to have panaromic view of Cappadocia then it might be boring. Also most of he time, there are strong air currents in higher altitudes to carry the balloon way far from the most significant areas.
Hot Air Balloon - Can children fly?
Children between 5 and 12 years old can fly with a responsible adult. However, younger children become a bit bored and uncomfortable due to having to stand for an hour in the same place and we can’t accept them.
Hot Air Balloon - Is the landing bumpy?
Very rarely. We usually land very calmly but if the wind picks up on landing there will be a bump and the basket will drag on the landing field untill it comes to a halt.
Hot Air Balloon - How far will we fly?
We will go as far as the wind will take us. Remember balloons float with the wind. We have seen days where we flew for one hour and 15 minutes and went one mile! We have also seen days where we flew for 45 minutes and went 27 miles.
Hot Air Balloon - Why do you fly so early in the morning?
Balloons are completely dependant on the wind. In other words we do exactly what the wind does. As the sun heats the earth the air begins to boil just like a pot of water. Early morning air is best for your safety. The first hour of light in the morning is the safest time of the day.
Hot Air Balloon - How long is the flight?
About an hour, depending on prevailing weather conditions and suitability of landing sites, but you should allow at least four hours for the whole experience.
Hot Air Balloon - Will be cold up there?
Actually you will be warmer in the balloon. Hot air balloons float with the wind so there is no wind chill. Generally in the morning as we climb the air actually gets warmer by a few degrees.
Hot Air Balloon - When don’t we fly?
Sometimes flights have to be cancelled because of adverse weather conditions such as high winds speeds, poor visibility, low cloud or rain. Our pilots base their decisions on the latest forecasts from the office and local airports and they will always call flights on if it is possible to do so.
Hot Air Balloon - When do we fly?
We have morning and evening scheduled flights, seven days a week all the year round. Each of our flight is custom tailored due to weather conditions of the day by our experienced pilots.

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